At TailorBird, our aim is to ensure your complete satisfaction with every purchase. Please review our policies regarding returns and exchanges for a seamless shopping experiences.
Returns
i. Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition as received. It must also be in the original packaging. – Items ineligible for return include intimate or sanitary goods, perishable products, and personalized/customized items unless they arrive damaged or defective.
ii. Timeframe
You have 7 days from the date of delivery to initiate a return. – After the specified timeframe, unfortunately, we cannot offer you a refund or exchange.
iii. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
i. Eligibility
We offer exchanges for items that are defective, damaged, or do not fit as expected. – Exchange requests for personalized/customized items will be assessed on a case-by-case basis.
ii. Procedure
If you need to exchange an item, please contact our customer service team promptly to initiate the process. – We will guide you through the necessary steps to facilitate the exchange, including returning the item and processing the replacement.
iii. Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, TailorBird will cover the return shipping expenses
iv. Additional Information
Please ensure to securely package the item for return or exchange to prevent damage during transit. – Refunds or exchanges will be processed only after the returned item is received and inspected by our team.
For further details or to initiate a return or exchange, please contact our customer service team at +92 328 3788798.
